Dear valued costumers!
In Castle Hair n Beauty, our costumers are at the highest priority and we do our best that you have your best ever experience! To do so, we request you to consider mentioned prices in our price list as a guide only. In fact, we have provided them to help you to have an estimate about prices.
To provide you with an accurate quote, our highly experienced hairdressers would need to visit and assess your hair through a 15 minutes free of charge and obligation free consultation session.
To have an accurate quote, please book online or call us on 07 4700 1576 or pop into the salon to arrange a consultation session with one of our freindly hairstylists.
It’s rare but sometimes colours don’t take as initially planned due to your unique hair structure and history – all of these things can be taken care of easily and we want to know about it. Remember we are working with hair, chemicals and many external factors that can influence colour.
Because of unknown variables like colour build up or natural hair resistances, there may be the odd time that a colour will not turn out the way we want it to and we may need to adjust your colour formula to get you the results you desire.
Our intention is always to create the best colour possible for you. We love what we do and if you aren’t happy, we aren’t happy. We will always accept your feedback with gratitude and appreciation that you give us the opportunity to re-book you.
If you are more than 15 minutes late for your booking, we may not be able to perform your complete service or may need to re-book as it can affect other client bookings.
While we do our best to accommodate last minute changes, if we are fully booked with clients, unfortunately we may be unable to go ahead with a booking.
We want all our clients to love their hair, so we spend time at the beginning of each appointment with a custom colour consultation to ensure we understand your desired colour, coupled with a realistic and honest appraisal of how and if that can be achieved in the current service or if it will be a journey requiring multiple visits.
We do not offer refunds on hair services, but if you are not absolutely in love with your hair we are happy to re-address any issues. Its not an uncomfortable experience, we want our clients to be happy and love their hair!
Also if you booked in with a goal colour of blonde and your colourist committed to only be able to achieve a warm blonde for example due to hair safety, then we do not consider this a fault of the colourist.
You will be given the option to proceed on the day or cancel your booking if you prefer to stay your current colour. Please discuss with your stylist at the time of consultation any home hair care products that you use.
Any products containing sulphates and silicones will void your hair colour warranty, as they will cause the colour to simply wash out in a short amount of time or prevent any colour from being penetrated.
We will provide some tips and products on how best to maintain your colour at home.
However, if you decide to change your mind on the colour we originally consulted with you, this is not classed as a ‘re-do’ and any changes will be charged.
We do not refund retail products unless they are unopened and unused.
Please note that our prices on our website are a guide and can change without notice. We are able to provide exact quotes when we provide in person consultations either by popping into our salon or during your consultation before we start your hair service.